BCM Intercom keys Locking

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BCM Intercom keys Locking #128406 05/26/06 12:12 AM
Joined: May 2005 Posts: 5 loganville, ga, usa switchwitch1 Member
switchwitch1 Member Joined: May 2005 Posts: 5 loganville, ga, usa	Hey All, One of my customers has A BCM 400 (I believe) Not sure of the S.W. version right now. On various sets the intercom key will light on a phone and stay lit. The only way to get it to go off is to disable the port then reenable. Any ideas what might be happening? Any help much appreciated! Everybody believes in something I believe I'll have another beer!!!

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Re: BCM Intercom keys Locking #128407 05/26/06 02:25 AM
Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA BCMguy.com Member
BCMguy.com Member Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA	Welcome to the board! Is this something that has been happening since the system was installed, or did it just start happening over time? What type of phone is having the issue? How many users are affected? Is there anything on the phone's display at the time it is having the problem? Marty Beutler Follow me on my quest to webify all of us at Webify.Us --> Providing Business Relevance for Web 2.0 Technologies

Re: BCM Intercom keys Locking #128408 05/26/06 02:29 AM
Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA BCMguy.com Member
BCMguy.com Member Joined: Jan 2005 Posts: 826 Omaha, Nebraska, USA	Ooops! I guess you've been here for a year. I should have said "Welcome first-time poster". Marty Beutler Follow me on my quest to webify all of us at Webify.Us --> Providing Business Relevance for Web 2.0 Technologies

Re: BCM Intercom keys Locking #128409 05/27/06 03:03 AM
Joined: May 2005 Posts: 5 loganville, ga, usa switchwitch1 Member
switchwitch1 Member Joined: May 2005 Posts: 5 loganville, ga, usa	Thanks, Usually dont have too many questions There have been 3 phones, all t-7316 and this just started happening in the past 1-2 months. Usually only one at a time. And I believe the phone still works just one intercom key will stick into in use mode. Also tried rebooting system and no change. Everybody believes in something I believe I'll have another beer!!!

Re: BCM Intercom keys Locking #128410 05/28/06 08:14 AM
Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada telemarv Member
telemarv Member Joined: Oct 2005 Posts: 4,685 Likes: 4 Ottawa, ON. Canada	Curious... is the phone usable? In other words is it just I/C indicator lit but the phone is idle. What does the display say? Have you tried changing ports? Are you sure it's an I/C button (F*0 the button)? Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990

Re: BCM Intercom keys Locking #128411 05/29/06 01:35 AM
Joined: May 2005 Posts: 5 loganville, ga, usa switchwitch1 Member
switchwitch1 Member Joined: May 2005 Posts: 5 loganville, ga, usa	From what the customer is telling me the intercom key is lit and the phone is idle but usable. I need to actually see it myself to see if it is something else. As the customer is fairly tech savvy I think it probably is the i/c key. Everybody believes in something I believe I'll have another beer!!!

Re: BCM Intercom keys Locking #128412 05/29/06 01:36 AM
Joined: May 2005 Posts: 5 loganville, ga, usa switchwitch1 Member
switchwitch1 Member Joined: May 2005 Posts: 5 loganville, ga, usa	I have not tried to change ports as there have been 3 phones on different ports do this. Thanks for the reply!! Everybody believes in something I believe I'll have another beer!!!

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