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CallPilot Not Always Recoginzing Digits, Supposedly
#128964 07/14/06 07:12 AM
Joined: Aug 2003
Posts: 5,120
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
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Joined: Aug 2003
Posts: 5,120
Have a customer with a Norstar 7.0XC and a CallPilot 2.1. They say that, sometimes, people complain that they get either invalid extensions or do not get anything when they dial a digit. This only happens at night and on the back line which are both answered by the CallPilot.

The DSP is A6, didn't this correct the problems with echo & such?

I have dialed in probably a 100 times and have never had a problem. The one person who had the problem said they could not connect on their office phone but they could connect on their cell phone.

BTW, the site has a PRI.

Thanks!

Nortel Equipment and Telephones
Re: CallPilot Not Always Recoginzing Digits, Supposedly
#128965 07/14/06 11:58 AM
Joined: Oct 2005
Posts: 4,681
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Posts: 4,681
You need to upgrade the CP to 3.0 to work correctly with a 7.0 MICS.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers

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