atcomsystems.ca/forum Forums General General Telephone & Systems Information CO issue?

This is a stretch but I had it happen. Try to find out what type of switch is in the C.O. If it is a 5RSM there could be a carrier problem between the remote switch (5RSM) and the Host 5ESS. It could be that only three of the lines are having a problem because 3 are in one RSM and 3 are in another. The reason the trouble is sporadic could be due to the volume of traffic between the remote and the host. There are several TCXR systems between each RSM and the Host. You may not hit the system with the problem until the call volume goes up. Having the C.O. turn on a Switch Cutoff Call Report may be helpful. This is assuming the switch is a 5ESS. Based on what I’ve read it sure seems to be Qwest’s problem.

I think the world is going to come to an end! The Qwest tech met me out there and after keeping him there for an hour we finally got it to happen at the demark. He contacted his switch tech at Qwest and they are trying to figure out exactly what the problem is. For some reason they seem to be clueless as to why its doing it. Either way, its less calls from the customer chewing my butt. :toast:

Vendor meet, vendor meet, vendor meet...

Sometimes you just have to insist the telco meet on site to work together on the customers behalf...

Hurray, on your your victory with the dreaded CLEC!