sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Reporting for Call Centre on CP150

Hey folks,
I'm new to this forum, so forgive me if this has been asked before. I did search recent posts, but couldn't find anything.

I've got a recent install (3months ago) of a CP150 with Enhanced Call Centre and Reporting for Call Centre. The ACD is working fine, but when we look at the reports, it seems the reporting software is not recognizing the log in /log out status of one particular agent. I can see she is logged out in the Agent List, and I've logged her out myself - both at her phone and by using Force Off - so I know that she is logged out. Still the next day when I pull an Agent Activity Report it shows her as being logged in for days. I've tried rebooting the CP and re establishing the connection to the reporting, but no luck.

Any ideas? :shrug:

The first thing I would do is look at and write down every station variable you can have on a couple correctly working stations. Then do the same thing for that one extension.

Some option is not being turned on (my best presumption, but free advice.)

Have you tried copying one working station to that station? Its cheating but it might work.

Thanks for the response. All the settings on all sets are the same. I don't think it is set related since it does not matter which set she logs into. I had her try logging in from one of the other agent's sets and still had the same problem, so I'm thinking it has to be her agent ID.

Hi Debbie,

Welcome to the board!

Have you tried deleting the agent, then rebuilding. I would be that will fix it. Sounds like a wee bit of corruption.

Good Luck!