sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems PRI KEY CODES STILL!!!

I posted this issue back in May and am still having no luck with it. I did a PRI enabler upgrade wrong and I'm being rediculed all the time for doing it wrong by my boss. I keep getting harrased about the money that was spent for the keycodes.

I've sent emails to people and have not got a reply by anyone. Do I need to prove to someone that this is legitimate?

Is there anyone here that can help me out?

We can't fix it for you. What would you like us to do about it?

The reason you aren't getting the replies that you are expecting might simply due to the fact that your profile isn't complete. We need to know who we are helping and where. I think that's a reasonable request for us to make.

Hey Ed,

Thanks for letting me know about my profile.

What info, besides what I have on my profile now, do I need? I just updated it today. I can tell you guys almost anything you need to know to help me out. I can post my picture on here if you need a mug-shot. I'll give you my cell number if you need it.

The issue I had was ... My boss got a PRI enabler keycode before I did an upgrade on an MICS. I went to enter the keycode in after the upgrade, but I did not know the system ID's change when you do an upgrade. I was told that Nortel has a KRS team that can regenerate a keycode. I keep getting rediculed that my boss threw $XXX down the drain. I'm trying to fix the mistake that I did so I can shut him up. Obviously, we're not a Nortel distributor and I'd prefer not to spend money to fix something like this.

I'm just trying to fix what I screwed up. Luckily, my boss doesn't make me shell out the $XXX.

If you or anyone else could help me with this, that would be great and very much appreciated.

Korey

--- edited to remove prices ---

Korey:

Thanks, your profile is fine now. We just need to know where you are mostly. Anyway, I am not a Nortel guru, but there are plenty of people here who are. Give it a little while and let's see who responds.

PM Sent

Your boss is the perfect example of someone spending a buck to save a dime. What you are trying to do should be done by a tech who has the experience and know how.
Marty as for you helping Korey I rather see Koreys boss pay to have a tech dispatched and fix the problem. They can leave the minor programming for Korey.

Korey don't blame yourself for this, IT IS NOT YOUR FAULT.

I know people on this board will give me a big speech about helping other members and I agree but this is one of those times a pro should have been called in.

Dan S

Hi dans,

You are absolutely right about this not being Korey's fault. He simply didn't have the tools that were necessary to complete this task. If the company that employs him were a Nortel authorized dealer, this could have been fixed (easily). His boss has paid a price (although it was only $XXX). But, in these situations it is usually the customer that REALLY pays the price.

Don't assume too much about the PM that I sent. I basically detailed that the $XXX has already been spent, and that (not being a dealer) there is little hope of recovering ANYTHING.

You know, I often times question the real value of being an authorized dealer.
1) For 85% (conservatively) of my activities, I could get by having NO contact with Nortel.
2) Dealers are forced to buy hardware through more expensive Nortel authorized channels.
3) You've got that NUMBER you have to hit.
4) And, the manufacturer places additional (unnecessary) operational burdens on a dealer.

Just when you are convinced gray market is the way to go, you see a case like this. Korey had to feel pretty helpless. I know I would have.

Am I reading this wrong. He has a proper keycode for PRI, but with the upgrade the system ID changed. Doesn't Nortel's site have where you can put in the old ID and the New ID and it will give you the new keycodes ?? Maybe I just read this whole post wrong.

You're reading it right NT. The problem is, Korey isn't an authorized dealer, so he has no access to Nortel's KRS (where the procedure you describe is performed).

A request like this could easily be fraudulent. So, its not likely a dealer would perform the procedure for him without knowing the history of both of the System IDs involved. I am not regenerating the keycode for Korey. But, I have given him the ability to contact the dealer that generated the original keycode (they know the history).