atcomsystems.ca/forum Forums General General Telephone & Systems Information Spectralink NetLink vs. Samsung OfficeServ Wireless?

I'm continuing to narrow down wireless 2.4 GHz phone products for an installation in a health provider facility. Right now I'm looking at the Spectralink NetLink and Samsung OfficeServ Wireless systems:

https://www.spectralink.com/consumer/products/netlink/index.jsp

https://www.samsung.com/Products/BusinessTelephoneSystem/MobilitySolutions/OfficeServWireless.asp

The systems will be running 8-11 wireless phones primarily in one 100' x 100' location.

Does anyone have any pros and cons to either of these systems?

Thanks for the help,
-Scott

I personally have installed quite a few of the Samsung WIP phones. Awesome little unit with all of the features. Only issue I have ran into is the limited talk time before you need to swap batteries. But a second battery in the cradle usually takes care of that if needed.

I Agree with Howie but I need to point out some differences.
1. the Samsung is an actual system. The Spectralink is just a phone you will add to what ever system you purchase.
2. The Samsung has buttons for features like conference, hold and transfer. The Spectralink's do not but you can access features by pressing multiple keys.
3. The Samsung line has a 7400 switch that can be used as your data backbone aswell as a managed layer 3 switch. The spectralink cant do that.

Let me also clarify that you will need to purchase a Samsung phone system to connect that wireless to. I have never seen or listened to talk about the use of the Samsung phones except on a system.

We installed several of the Spectra Link systems on NEC phone systems for some casinos. They were pretty happy with the system, and the range is excellent. They can be on the third floor and keep their connection as they make their way down to the basement.

1. At this company first and foremost I need to choose a 2.4 GHz wireless phone system that works well. Secondly I need to choose the rest of the phone system but it needs to be designed around the wireless phones.

2. The feature buttons could be an issue. Currently they have Intertel cordless phones with feature buttons. I tested Engenius phones without the feature buttons and that was a pain. I wonder if the Spectralink phones have programmable buttons that can act like feature buttons?

Thanks for the help folks. Now I'm wondering if there are any other very nice 2.4GHz wireless phone systems out there other than Samsung and Spectralink?

-Scott

I go along with Wrichie. The Samsung 7400 is a ideal system having duel T1 cards and 64 channels per card for IP phones and the wireless application works fine. There are limits on signal strength when you encounter walls, glass, concret, microwaves, Bluetooth...the usual problems with any system. You will find that the Samsung solution is a system. Spectralink is just handsets and you will find that the cost difference is huge. If you want to pass data thru the wireless, Samsung can do that also and it has security. With any wireless application, do a walk thru to determine any WAP points or repeaters.

there are no function buttons on a spectralink except for the function button itself. I like the spectralink softkeys(i guess they can be considered function buttons) and the relative ease of use/administration/setup. never tried the samsung so I cant compare.

What is the cost difference between the 2 systems? The cost would need to include 8-11 wireless phones.

On the Spectralink phones - I'm guessing the softkeys can be programmed to do various functions (hold, transfer, etc.)?

Thanks again,
-Scott

Oh yeah...I won't be passing data on any of these systems. Strictly used for wireless phones only.

-Scott

Hey Kaefer did you sort out which system yet? I have a fair amount of experience with the Netlink and none with the Samsung. The cost and range issues are almost impossible to quote on in the wireless world without a proper site survey and your method of integration to the host switch. The Slink sets generally mimic a set on the host switch but can be hard wired to ports off the switch or run as pure IP devices on the network. Our experience is ports off the switch are much easier to sort out problems. There are some nice 3rd party device applications you can hook to the Slink (nursecall, event triggers etc) which are helpful in health care situations. Post if you need more info (the experience was not all good by the way!)