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Joined: May 2001
Posts: 91
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Joined: May 2001
Posts: 91 |
Another fun one!!!
Have a customer with a 4x16 connected to CP100 and they are using Auto Attendant. When a call rings in from the outside the system has a brief 1/2 ring on line one before the CP picks up. Any idea how to stop this from happening? Thanks in advance!!!
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Nortel Phone System Service in Canada
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Service in Canada from sea to sea.
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Joined: Apr 2001
Posts: 1,390
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Joined: Apr 2001
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Set lines for appearance only on sets.
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Joined: Jun 2005
Posts: 2,256
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Joined: Jun 2005
Posts: 2,256 |
I assume you have the CP set to "0" rings. If so, you will have to turn the ringing off on the sets.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Don't forget to turn off DRT as well.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2005
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Joined: Feb 2006
Posts: 598
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Joined: Feb 2006
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Is this just during the nights or all day? At nights I always set up a ring group with the vmail DN only If it is during the day, I would still make a ring group and leave the phone in night service all the time with only the vmail DN. That way if the vmail ever fails the system can be turned off nights and the calls come in on the lines instead of through the intercom key. It sometimes confuses the customer.
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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