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#130347 10/17/06 08:50 AM
Joined: Apr 2005
Posts: 18
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Is there a way to do voice call or some type of voice announce to a busy set with BCM 200 and 400 systems???

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#130348 10/17/06 12:42 PM
Joined: Dec 2003
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When doing Voice Call to a busy set, it will revert to just an intercom call. Even if you did a page, the busy set will not allow the page. The only way to do that is use Priority call (feature 69). But that has to be programmed before someone can use it. Then when you use it while someone is on the phone, the person talking on the phone will get a tone and in the display it will say PRIORITY CALL. One of the softkeys has BLOCK. That person then has about 8 seconds to push the block button. If he does not push the "BLOCK" button, then his call will be put on hold and you the caller will barge in on him. He will probably not have a clue what is going on. So don't be surprised if he yells at you that you just cut off his best client and that he was ready to close the million dollar deal with the client..... But not anymore. Of course when you hang up, then he will be reconnected with the client that is now saying, "Hello?, Hello?????" or he may get a dial tone.


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Then what is the opposite of Progress?

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