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Originally posted by grider:
ERA, I do like your spirit. Like you have said the customer that owns the CICS understands the circumstances so everything seems to be OK.
Thank you. You have grasped the concept firmly, sir. smile
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You will have some success but that will not make you a phone guy just a luckier than average computer geek. See, we can joke around too.
Hee hee hee! The "average" computer geek is really no geek at all for s/he cut teeth on Micro$oft products and thus was stunted from birth. There are millions of these. A true computer geek groks hardware as well as operating system internals and can write Unix shell code from scratch without referring to documentation. There are many fewer of the latter.
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Remember this at all times. All of us techs in here have walked into a room before that was full of CG's like cockroaches in an Arkansas kithchen and took care of a problem that was confusing the whole crowd. Then we rode off into the sunset like John Wayne just to be disrespected by a jealous CG. We expect that out in the world but in here tread lightly with the "just phones" type comments.
Heh, refer to my information regarding so-called "computer geeks" above. Most of them are what true geeks call paper tigers. Meaning they have a degree and a certification or two but know squat about practical application and getting dirty with a system. These are likely the ones that bad mouth you. I would never bad mouth someone that made his/her bones in the field. If my comment came across that way it was purely unintentional.

(Obviously you have also been in an Arkansas kitchen or two ... dang ... am I now offending someone else? smile )
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We gotta break you in and initiate you first. Apparently that has already begun.
Thank you sir! May I have another? laugh

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Carry on young Jedi. May the force be with you!

John
Yes, Yoda. wink

Gene


ERA Computers & Consulting (Linux ROCKS!)
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Glad to hear it worked will a couple more like that and we may give you the Jr. phoneman title cool . If you know Linux well and want to get into telecom you should check out the Asterisk system (its a computer that runs phones laugh ) Could you pass this site on to your uncle another old telecom guy to share experience with welcome


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built after 1980 don't expect it to work right.
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Originally posted by metelcom:
Glad to hear it worked will a couple more like that and we may give you the Jr. phoneman title cool
I look forward to that! Do I get a cool hat or something? smile
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. If you know Linux well and want to get into telecom you should check out the Asterisk system (its a computer that runs phones laugh )
Been there, seen that ( https://www.asterisk.org/ ). I already have some ideas for the thing. Now I just need customers that want it. wink
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Could you pass this site on to your uncle another old telecom guy to share experience with welcome
Will do. He may or may not join up but I will let him know about it.

Gene


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Congrats ERA, we all started somewhere. At least your initiation wasn't with a big MICS with PRI and voice mail. Or worse yet a BCM.

Stick around, maybe you'll learn something.

welcome

And be carefull with your butt set and punch tool... wouldn't want you to hurt yourself.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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The Cics programming isnt that bad for what your wantng to accomplish. system programming is entered by going to ext 21 and Feature + [password edited] on dial pad. 4 leds light up on tel. the left think of as back buttons. the right think of the top as a show button and the bottom right as the next button. you can then go through the programming menu . careful norstar is canadian and some of the terminolgy is a little different then avaya but still makes sense. most of the programming outside of default that your customer wants will just be button programming on tels. that you can do outside of system programming.
F*0 = button inquiry
F*1 = outside speed dial
F*2 = inside speed dial
F*3 = feature button
are the big ones
the phones themselves may have a cheat sheet under the handset for this
good luck

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Email sent to Young Jedi (ERA) to encourage him to do a progress report post.

All part of the break in/initiation process.

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grider, et al,

The customer just wanted a basic setup for now. Everything is at the default "SQUARE" configuration #1 (if I understand the terminology correctly, correct me if not).

The only "programming" I have done so far is to perform a 'STARTUP', rename Line001 and change the date and time. We are discussing programming some buttons "later" and he asked about voice-mauling (deliberate typo on my part). I think he will need to upgrade the CICS software (swap that small card under the cover?) to get voice-mauling capability. I will need to check the current software to find out once he has time for me to get back in there.

He is also going to need the alarm system to pass through. As of now I have a jack that bypasses the CICS for the alarm dialing and I figure that is probably not "kosher". It does work though. His partner is pushing to get the new store open so I had to do it quick and dirty instead of researching the proper way to handle the alarm system dialing and figure out a lot of programming.

In any case, he's happy at this point and willing to keep paying me (a flat fee we agreed on) in the future to learn and do the programming a little at a time ... oh, and I got paid the $100 for that simple stuff I did. :-)

Gene


ERA Computers & Consulting (Linux ROCKS!)
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