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#131524 01/12/07 08:40 AM
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I have a BCM 400 with 7316E sets. Each is assigned a DID/target line with 2 appearances. When the first is busy a 2nd incoming call goes to voice mail instead of rolling to the 2nd appearance. I'm being told there is no way around this. Why have 2 appearances if the 2nd one never does anything?? Is there a way to ring on the 2nd appearance if the 1st is busy then go to voice mail if not answered??

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#131525 01/12/07 09:10 AM
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Your DN's are set to FWD on Busy to voice mail. Turn this feature off in telephony resources and you will receive your 2nd call.


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#131526 01/16/07 08:18 AM
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OK that worked but I need calls to go to voice mail if both appearances are busy. Is there a way?

#131527 01/16/07 03:48 PM
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If your fwd n/a timer is set, the phone will ring (usually 4 rings) before going to vm.


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