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Is there any way to get 2 lines of Caller ID to be displayed on display phones that could support it, such as the T7316e? The system is a CICS 7.0.
I know you can change the first display to line, name or number but I can't find anyway to display both name and number on separate lines.
Thanks for any and all help.
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When the call comes in and is ringing, it shows what you have programmed: Name, OR Number, etc.
While it is ringing, you may use Feature 811 and then hit the view softkey and scroll through the name, number, etc... You can do this before you answer the call.
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No you can't. It's one or the other. Stupid, I agree. Nortel missed the boat on this one.
Dave
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Is there anyway to have caller ID brought up before the call is answered other than Feature 811?
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Joined: Oct 2005
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Originally posted by Roger Lawrence:
Is there anyway to have caller ID brought up before the call is answered other than Feature 811? The line must ring on your phone.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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The line does ring on their extensions. Is there something I can check as far a programming goes?
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Joined: Mar 2001
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In Terminals and Sets, under Telco features, Caller ID set is defaulted to NO.
That would be a good place to start.
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Also, make sure the ext. is not part of a a Ring Group nor has any Answer DNs. The calling line must have caller id feature turned on, and the local telco office must support it. I have seen instances where the local telco office does not support Caller ID,and when the call is routed through that office, no CLID. When it routes through an office that supports CLID, it works. And in this day and age...!
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As was alluded to above, under Telco Features, Feature Assignment choosing CLID for the trunks you want to assign CID to will just allow CID to show up after the call is answered.
Choose Called ID YES under Telco Features to view CID before you pick the call up as long as the line rings on your phone.
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