sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CCR Tree Not Functioning

Haven't installed any patches to be honest, kind of a mission critical system but it's 45 minutes away and access hours are limited.

Can I reboot the system through the software? I'll see if I can go on-site and reboot and then test the CCR that night.

I'm rereading your initial post... BCM 3.5. You should definitely upgrade the operating system to at least 3.7 or even 4.0. You can do a warm restart through the browser.

Ok, found the section in the browser that will allow me to reboot the system so I might give that a try tonight. How long does it normally take to come back online?

Software upgrade? I'll try to sell the idea to my bosses and see what they say. Would I be able to get that directly from the Nortel website?

Should take about 10 minutes

Upgrades and patches are in an area of the web site restricted to channel partners. You might want to contact a local authorized dealer for pricing.

Thanks for getting back to me. I'll attempt to power cycle the system tonight and see what happens as far as the phone tree.

Found the section prior to your post and was kindly rejected for the reason you gave. I'll see about pricing through our local vendor.

Hi guys,
You don't need to do those extreem things. CCR is not working only because you did not Enable Touchtone Gate in AA Properties. Nortel recomends record Greeting 40 as Touchtone Greeting. The hall things is to say in the Company Greeting "If you are calling from the touchtone telephone dial 1, otherwise stay on the line. After customer dial 1 your CCR will starts. Without it you can not go to reach CCR.

Thanks vad60, made that change and the Greeting for the TT Gate did play, but the CCR still did not. If I press 1 (or any number) it brings up the AA menu asking you to to enter an extension or dial 0 for the operator. I noticed it does this whenever I press 1, regardless if the TT gate greeting started to play or not.

I have a menu node as the home node and 4 transfer nodes from there. Once the CCR tree begins playing I should just be able to press 1-4 and it transfer me correct?

Does anything have to be done on the BCM to allow touchtone dialing?

Make sure you have Home manue Prompt recorded. Even you are not saying anything has to be silence recorded for hafe a second. If there is no recording CCR tree won't start.

Thanks. The home menu node prompt has been recorded in both the primary and alternate language.

I tried making a tree w/ a home transfer node just to see what would happen. When you press "1" for TT Gate it still wouldn't work, which leads me to believe that it might be a system setting as opposed to a problem w/ the actual tree. Is there a way to disable users from keying in options?

No