sundance-communications.com/forum Forums General General Telephone & Systems Information Interesting Phone Problem

OK I live in an apartment and I have a phone line (obviously). I left for the weekend and when i come back I find that my phone will not ring when it gets an incoming call from a cell phone. I tried using my own cell phone to call my apartment phone and while on the cell phone i heard the ringing like normal, but the apartment phone did not ring at all. I tried calling from my cell phone again and this time when i heard the ringing through my cell phone i tried picking up the apartment phone and when i did all i got was dial tone. I tried using a different phone and switching phone jacks, but i still received the same result when i tried calling with my cell phone. I also got 3 of my friends to call the apartment phone from their cell phones and the phone still would not ring. It seems that if i get a call from a phone that is not a cell phone the apartment phone will ring like normal. I can still make calls from the apartment phone as well it just seems that when anyone tries to call it with a cell phone it just won't ring. I am very confused as to why this was happening and i was wondering if there was any way for me to fix this problem.

You've done all the work now call your wireless provider and explain it as you've done here.

It sounds as if your line has inadvertently been swapped with someone elses in the apartment complex. Try calling your cell phone from the land line and see what the caller ID says. I would be willing to bet that it is not your number.

edit...oops read it twice and did not pick up on the "It seems that if i get a call from a phone that is not a cell phone the apartment phone will ring like normal.". Jwooten is right, start with your wireless provider.

The original comments say that calls from landlines complete properly, but calls from cell phones do not, so that would eliminate having crossed lines.

My question is this: Have you ported your telephone number to an alternate provider? (For example, you left Verizon and now have telephone service with a VOIP or cable TV company)?

If so, your number may not have been ported properly and you would need to call your current landline provider to have them contact your old provider to make sure your telephone number is properly deleted from their switch and that all databases show the new provider.

I think Dexman may have nailed it, I would call you local provider as well as your cell provider. It is possible your number is built in two switchs, or a spacific carrier is not doing a proper LRN dip (this tells the call where to go)

Interesting theory dexman. Could happen since one would be direct switch and the other a trunk into the switch, wouldn't have thought of that. I'd lean towards the Cell provider, assuming everyone was using the same provider.

Working as a Central Office tech, I sometimes run into this problem. (This was a very common problem when LNP was first started, but most of the bugs have been worked out).

The most common cause of this sort of problem is an incomplete port, so any "dips" result in calls being sent to the wrong provider. The caller would reach a reorder, recording or R.N.A.

I usually end up calling one of the SS7 gurus in the company to trap and decode messages going across the STP links.

If I were a betting man, I'd put my money on the incomplete port.

Hey I bow to the experience, you and anthony agree and you both know the switching environment much better than I do. :bow: :bow:

I solved the problem guys it turns out i had a different phone number than the original one i was assigned to.

So how did it work from a land line?