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Joined: Jul 2006
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Is it possible to have auto attandant play a greeting and take that caller to ABC mailbox to leave a message w/o them pressing any keys or ext digits?
I have tried with auto attdant and miss nortel wants me to dial an ext.. Which I setup a mailbox 2233 .. I dont' want my callers to have to type anything .. :confused:
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Joined: Mar 2007
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IF THE CALLING CUSTOMER DOES NOTHING AT ALL---THE CALL PILOT SHOULD DIRECT THEM TO THE GENERAL DELIVERY MAILBOX IF IT IS ENABLED
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Joined: Jul 2006
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Originally posted by BOBCOMM:
IF THE CALLING CUSTOMER DOES NOTHING AT ALL---THE CALL PILOT SHOULD DIRECT THEM TO THE GENERAL DELIVERY MAILBOX IF IT IS ENABLED I don't want that either I want "Thanks for calling XYZ corp leave a message BEEP" Possible?
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Joined: Jul 2005
Posts: 1,184
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Well, it's a waste of a good Callpilot but.....
You can assign the Gen. Del. MB to a ringing phone (like reception) and have it set for fewer rings than the AA (better yet, turn the "answer lines" off in F983).
Record all the info in the G.D. MB and it will answer every time and take a message.
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
[/QUOTE] I don't want that either
I want "Thanks for calling XYZ corp leave a message BEEP" - Possible? [/QUOTE]
The only true way to get that, is to have that phone line(s) ringing on the phone you have the mailbox. Turn OFF all Auto Attendant. Have the phone set for Forward No Answer- x-Rings. You don't need any AA.
Now if you can't have the lines ringing on that phone, the next best method is this:
Set up AA to answer. Do not record any Greeting. Set up CCR tree with Path 0 = HOME MAILBOX NODE instead of a Home MENU Node. Record nothing in that prompt (if it ask for something) then it transfers the call to the Mail box. That should do it also.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Jun 2006
Posts: 8,735 Likes: 13
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 13 |
A $15 answering can do that!
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2007
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MooreTel is right. If this is CICS hook up Answering mashine to SL port 19 and send that CallPilot to MooreTel as a present for best advice.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Originally posted by vad60:
MooreTel is right. If this is CICS hook up Answering mashine to SL port 19 and send that CallPilot to MooreTel as a present for best advice. Dave wins the prize. Scary thing is I have a customer who IS using a CP100 as an answering machine. I was laughing all the way to the bank that day.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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