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Joined: Sep 2005
Posts: 20
Member
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Member
Joined: Sep 2005
Posts: 20 |
I think that we can finally convince the customer that the problem is on their end. Thank you for all of the suggestions.
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
I just ran into a problem with a customer who had service thru a CLEC's channel bank. They had one line that was always busy. We went onsite, disconnected everything from the channel bank, but still got a busy. Yet we could call out from that "line" (channel) without problem.
It turned out that the CLEC had busied out the line in their switch, by mistake.
That one was luckily easy to remedy.
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