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Joined: Aug 2006
Posts: 82
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Ok guys I have another problem. This customer has a call pilot 100 2.0 software/mics not sure on software.
Problem: message indication was working on this extension up until three weeks ago when they unplugged the phone to move the desk. Phone is still plugged into the original jack but now there is no message indication, everything else is good. I first tried to go into the mailbox and it dumped me right into the message menu without asking me for a password. I tried deleting the mailbox twice which fixed the above symtom but not the indication. I also reset the voicemail still no luck. Anyone have any ideas? :scratch:
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Nortel Phone System Service in Canada
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Joined: Jan 2007
Posts: 1,026
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Joined: Jan 2007
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Go into the mailbox admin (f983), change, enter the mailbox number, press next until you see "msg waiting" and make sure it's set to yes.
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Joined: Mar 2007
Posts: 85
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Message notification is set to 'yes' after rebuilding mailbox? Correct DN assigned to MB?And what type of phone is it?
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Joined: Aug 2006
Posts: 82
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Posts: 82 |
Msg indication is set to yes and it is the correct DN assigned. There was a previous tech who went in through the computer, and I am wondering if he could of changed something that might have affected this and I am not seeing it when I go to administration through the phone. Everything was working fine until they unpluged the set three weeks ago.
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Joined: Mar 2007
Posts: 85
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Almost hate to ask, but, you have tried a different phone there?
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Joined: Aug 2006
Posts: 82
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Posts: 82 |
The phone is a M7208 and yes I have tried another phone(M7208). I think I will try shutting down the whole system, I am lost as to what to do at this point, short of taking a hammer to it.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Is it possible there 2 jacks at that work station?
Is set relocation on?
Is the DN correct? (F*0)
F981 gives you PSWD: or LOG:?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jul 2005
Posts: 1,184
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Turn off "static time display" on that phone. Feature #806.
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Joined: Feb 2006
Posts: 598
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Originally posted by twisted pair:
Turn off "static time display" on that phone. Feature #806. Ah good old static time and date! I would like to meet the man who thought this was a good idea and kick him in the, you know what. The number of hours this costs people is amazing.
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Originally posted by twisted pair:
Turn off "static time display" on that phone. Feature #806. Good Catch!! :toast:
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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