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Joined: Jul 2007
Posts: 3
Member
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Member
Joined: Jul 2007
Posts: 3 |
Hi,
We are using v 2.4.344.1.61 of the Nortel Reporting. It has been working very well.
However, beginning yesterday, if you go to run any AGENT reports, the reporting tool is not recording any inbound calls the agents have taken.
You can run any other reports without difficulty. (IE: Summary Report) However, any agent reports do not show data.
Has anyone encountered this before and if so, what is the fix?
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Nortel Phone System Service in Canada
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Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
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Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
 to the forum. What system are you running?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jul 2007
Posts: 3
Member
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Member
Joined: Jul 2007
Posts: 3 |
System Info Schema Version 2.0.2264.1
App Server Platform Unix
App Server Version 0.0.2368.24785
Contact Center Platform TUX
Contact Center Version CallCenter_41.02.01.16_06_26_2006
Contact Center Status: InvalidRequest
New issue also.
I ran reports fine for Dec 4th. Today, when trying to run reports for Dec 5th, none of the skillsets are displayed. Do you know how to fix this? I tried rebooting the server, but no luck.
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Joined: Jul 2007
Posts: 3
Member
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Member
Joined: Jul 2007
Posts: 3 |
I should note that the following has been fixed:
Contact Center Status: InvalidRequest
System Info Schema Version 2.0.2264.1
App Server Platform Unix
App Server Version 0.0.2368.24785
Contact Center Platform TUX
Contact Center Version CallCenter_41.02.01.16_06_26_2006
Contact Center Status: OK
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