sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems DR5

Had line go out, when accessing>>"no service".
However in this office there is a analog ans mach. connected to that line. It works as analog, but lost digital. Is this a bad port? icm works, only this line is to show on set. any ideas? gave the client a slt to plug into ans mach to get him by.
thx.

Have you checked the line into the system?

I don't understand what "lost digtal" means.

In the office there is a 25 pr cable w/ 6 outlet amp connection. on outlet 1 is the norstar phone it shows display but no line. on outlet 6 is an answer mach. sharing the same line as the the only one on norstar. i beleive it is not a clec issue since it rings through on the ans mach. but not the norstar set. ask customer if anyone in telco closet, said no. could i copy the set to another port? tech that handles this acct is on vac. ??

If I'm reading this right, the 25 pair cable "in the office" was an old 25 pair cable that used to feed an old key set. This 25 pair cable has been modified with an adapter with 6 jacks on it. Right?

If this is the case, then "outlet 6" must be a System Bypass for that line. That is why Telemarv said to verify it going INTO the system. If you don't know how, tell us what type of system it is, even model numbers will help us. Some models are easy for you to test yourself.

Is it only the one phone that is not working on that line? If so, most likely it's that adapter or a defectove phone cord. Try changing both.

Dave

Yes the 25 pr cable goes to the telco closet ma bell used to wire buildings around here and that cable was popular, used 1a systems. phone is m7208 and system is about 10 yo meridian dr5, release ?. I believe these systems have differences from cics/mics. this phone is in a suite that had 55 stations, they are down to 15. none of the wire in telco closet has been cleaned up.I have changed phones same problem. this is only in office/phone, just rings to that ext no where else. no call polit. the m7208 lost it co line. but it is not a verizon issue.need to verify DT at the cabinet? or change ports. did not chg line set cord, phone ok as icom.

Thx.

You didn't answer if that line works at the other phones. If it works at all the other phones and not the one you're talking about it's a phone issue & NOT a system or line issue. If it doesn't work anywhere else read on.

It sounds like you have a modular 8x24 expanded. If it is, it's hard for you to test without the proper equipment and skill. I suggest calling in a technician.

If it is a compact 6x16, which handles up to 6 lines & 16 extensions or a mini 3x8. If you look in the phone closet, it should look flat on the wall, and be about 14" wide ans about 20" high for a 6x16 and 10" wide and 13" high for a mini.

If so, open up the cover by grabbing the right side and pulling towards you.

I assume the answering machine is on line one.

If it's a 6x16, look on the left side of the ksu and at the bottom will be line 1. Pull out the cord and plug it into any standard analogue phone (like you have at home).

For a 3x8, the lines enter on the right & line 1 is at the top.

If it works there, it should be working at the phone. At the phone, do a "Feature * 0" then touch each button on the right side to see if the buttons match the screen. Line buttons are at the top of the 8 buttons.

Try what's stated above & get back to us.

Dave

I will try that. this number only appears on that one m7208 phone, no where else. they use no cpu no fna no features but hold and spk phn.
shoul I build another phone with that dn and co line? it is an old dr5 w/ 4 cabinets. alot of xconnect in closet. need location for co line on 66 block and station location at block.

Thx for all suggestions

Just guessing here....

I think the answering machine is a parallel connection instead of a separate ext set up as an ATA??

I agree John. It's got to be bypassing the system without an ATA.

If it's a normal "phone closet", no doubtedly a mop or something might have knocked the Xconnect off the block for the line.

2Connect: If the line does not show with the Feature *0, you'll have to add the line within programming. If you don't have the passwords you will have to get a qualified tech. Check the link at the top of the page or wait until your tech gets back from vacation.

In the mean time, what you can do is attach a regular SLT into your answering machine (if able) or attach it to "Outlet 6" with a splitter.

Dave