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Joined: Aug 2007
Posts: 21
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I am trying to connect to our FastRAD through a direct connection using the RS-232 direct connection. I have programmed the RAD with the correct password to match the password I have enetered into remote utilities. When trying to connect, I am getting and error. It says it is unable to make a connection to the RAD.
I have uninstalled and re-installed the software to make sure things were correct there. Also, I have re-programmed the password in the RAD to insure we are correct there.
I would love to hear from anyone having this configuration, as I am stumped.
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Joined: Jan 2007
Posts: 78
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I had this problem a few times using a usb->serial converter to connect to the RAD. The only thing I was able to do to get it working was to use a different com port (usb port) on my laptop.
Respectfully,
Mike Evans
CHS Telecom
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Joined: Aug 2006
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The baud rate should be 9600.
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Joined: Aug 2007
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Mike, thanks, I will have to find an adapter and give this a try.
pts, I have the baud rate @ 9600. Any other thoughts?
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Joined: May 2007
Posts: 231
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com port correct and working..try 19200 for direct
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Joined: Aug 2007
Posts: 21
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A bit more information. I can see in the Remote Tools window, lower right corner, that it says "Connecting" after I click "Connect". After about 5 seconds, I receive a message in the connection window saying "RAD Did Not Respond". The lower right corner of the Remoe Tools window returns to "Off Line".
I have rechecked the password, as I am second guessing what should be a simple setup. The comm port is active. Perhaps I have a faulty cable? 19200 with the same response.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
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Are you using the correct cable? Null modem.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Aug 2007
Posts: 21
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I have changed the cable twice with new ones. Finally got a good one. Go figure. Thanks for all the assistance!
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Joined: May 2007
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I never used a null modem/cross over cable...I don't think it will work. I do know that a straight through works fine for me...it's the same cable I use for 90% of my phone equipment.
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Joined: Aug 2007
Posts: 21
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Bloomquist, yes, a straight RS-232 is what I am using, I just got several bad ones. I have never had this type of issue before.
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