|
|
Joined: Aug 2007
Posts: 5
Member
|
OP
Member
Joined: Aug 2007
Posts: 5 |
I am consulting a local business with their BCM50 that was installed on 10/05 with the latest software version available then. They also have Callpilot software. - At night they manually redirect an incoming line to an external number but the caller CID is lost when that happens and shows the office number. The incoming line is coming in through an 800# that is pointed at a local POTS line that rings into the switch. Last night we tested the CID transfer by dialing the POTS line and the CID info was transfered but when we call the 800# the CID info is lost. Interesting quirk is that the CID always shows up when the redirect is not in place.
Thanks in advance for any help.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
I'm surprised you have any CLID on a redirected POTS line.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
Joined: May 2007
Posts: 231
Member
|
Member
Joined: May 2007
Posts: 231 |
ok spif you really thought about it Incomming call on copper redirected of outgoing copper Not networked on a PRI
=
redirected CID will show outgoing tel number
not
inbound caller id info
|
|
|
|
Joined: Aug 2007
Posts: 5
Member
|
OP
Member
Joined: Aug 2007
Posts: 5 |
but the funny thing is that if i call the local number directly not using the 800# the CID transfers through.. and I wouldn't trip if the CLID wasn't coming through at all on the 800# cause i know it's LEC thing.. but if the call isn't redirected the CID shows up at the set where the call terminates.. that's what has me confounded..
the office uses a PRI but I almost 100% certain that this particular line is a POTS line..
|
|
|
|
Joined: Aug 2007
Posts: 5
Member
|
OP
Member
Joined: Aug 2007
Posts: 5 |
ok found out some more information. the 800# rings into a POTS line the is then assinged to ring on a dedicated PRI Line. All CID info shows until we redirected the PRI line. if we call the PRI # direct, however, the CID follows the call. I'm dumfounded.
|
|
|
Forums84
Topics94,262
Posts638,693
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
117
guests, and
228
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|