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BCM 3.6 Double Operator HELP!
#134893 08/28/07 06:13 AM
Joined: Aug 2007
Posts: 4
Member
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Member
Joined: Aug 2007
Posts: 4
Basically there are to departments set up on a huge bcm setup!

Request -When a caller calls dept.(b) and gets the joint auto attendant, then proceeds to press (0) the call then forwards to dept.(a) operator!!!!!

What would like to happen- when a phone call comes in to dept(a) and the cleint proceeds to press (0) they would like to get the dept (a) operator which currently happens.

request- Would like to get the same actions on dept(b) as well?

im sure there is a way to fix this can someone point me in the right direction!


Kenny Styles P.

Telecommunications Engineer
CCS Group Ltd
[email protected]
www.ccs.bm
[email protected]
Equipment and Telephones
Re: BCM 3.6 Double Operator HELP!
#134894 08/28/07 07:30 AM
Joined: Dec 2003
Posts: 2,069
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Joined: Dec 2003
Posts: 2,069
Set up an identical Auto Attendant for dept B. Then set the Target Attendant for this new AA Table to go to the operator for dept B.
In other words - as an Example.....
Dept A
......Table 1, Greeting 1, Attendant x225
Dept B
......Table 2, Greeting 2, Attendant x244


If CON is the opposite of PRO
Then what is the opposite of Progress?

Moderated by  MooreTel, NTlayoff, Z-man 

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