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Joined: Apr 2007
Posts: 36
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Member
Joined: Apr 2007
Posts: 36 |
Customer has new MICS 7.0 with three PRI's, new call center enhanced with new CCRS. (four months old) They want a file with all calls in and out. (to research abandonded calls) Currently logging via serial port on a PC to TXT file. Seems during peak periods (11am and 4pm)the SMDR6 goes into "records lost" mode. Replaced SMDR6 with another new. Moved to within first 32 DN's same results. Defaulted SMDR6, changed NO settings (setup PC to match smdr settings) Tried several call accounting packages, they all rely on SMDR, which keeps failing me. Could it be "overloading"? Would a second SMDR "share the load"?
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Joined: Nov 2003
Posts: 1,310
Member
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Member
Joined: Nov 2003
Posts: 1,310 |
I do not believe you can run two SMDR's on an MICS. Someone correct me if I am wrong.
D. Ocean
Miami, FL
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