sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Auto-Attendant Voice Mail

I have a CICS with 7.1 with Caller ID with a Call Pilot 100 3.1 hooked to it. Auto-Attendant picks up 0 rings. When you dial an extension 222 or any of the extensions(9) it goes directly to the mailbox voicemail (does not ring phone)(we want it to ring 4 times then go to there mailbox greeting) but if you intercom the extension it rings 4 times and there voice mail greeting answers. Any ideas?

change the cfna to 4 rings in capabilities

That doesn't sound like the problem. I don't think it could have been at "0" before.

These sets have 2 intercom buttons?

Is the call going to THEIR mailbox or General Delivery?

Is the phone idle or in use when you try to transfer?

What is the transfer recall timer set to?

Dave, They have 2 intercom path andthere call is going direct into there mailbox.

Marv, The phone is idle. Transfer recall I think is set to default 4 rings?

If you have the AA set to pick up on 0 rings no phone will answer. You have to set the number of rings for the AA to be higher than that of the phones and you need the lines programed to ring on the sets and then have the set cfna to vm.

Ok I reread your initial post.

The only way an AA call will go direct to VM without ringing the set is if the mailboxes are setup without an ext (phantom mailboxes).

Marv,All mailboxes are set with there appropriate extensions Mailbox 221 is ext 221 ect..

Freetime, We want the AA to answer immediatly then press an extension...We have the Call Pilot programmed Push 1 for sales 2 for service (in CCR Tree) # for company directory...But you you hit 223 or any other extension it does not ring there extension it goes directly into there mailbox?

From everything you say, it's set up correctly. Time for a reboot.