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Joined: Sep 2006
Posts: 17
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For quality purposes I need to record incoming calls on my Nortel system, can this be done?
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Nortel Phone System Service in Canada
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Joined: Oct 2005
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What system model? Do you have a voice mail?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Apr 2004
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Marv
Based on previous posts its a startalk.
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Joined: Nov 2003
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Originally posted by Paul Marchand:
For quality purposes I need to record incoming calls on my Nortel system, can this be done? Yes.
D. Ocean
Miami, FL
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Joined: Aug 2006
Posts: 254
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Danny_Ocean is correct, but you would need external equipment if you have a StarTalk voicemail. Algo Solutions would be my suggestion. If you can upgrade the voicemail to a CallPilot, you can press a feature while on the call and record the conversation and it becomes a voicemail message in your box.
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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The voicemail record option in a Call Pilot is limited to a few minutes. Not sure, maybe that is selected in the class of service for the mailbox.
We did that on a problem call once. Started the recording feature before the call was answered. After 3 minutes of discussion, the CP said "end of recording" or something to that effect. That changed the tone of the whole conversation!
We use Algo Solutions here and are happy with it.
Jim
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Joined: Mar 2001
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There are digital recorders that common to the extension, but they are expensive.
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