web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2006
Posts: 248
Member
Member
Offline
Joined: Oct 2006
Posts: 248
I have a customer that had 6 lines originally. They called us to add two more into their system. I went out to add the lines and found that the port for line 32(line 6) was bad. I confirmed this by swapping the cards and the problem followed the card. The two cards are NT7B75AAAE cards. So we got them a new card a NT7B75AAAG. I went out to replace the bad card, only to find out that the same thing was happening on the same port on the new card. That line is shorted out, you can press the line key and hear the message saying if you would like to make a call please hang up and try again. The line remains locked up until I pull the bridge clips. Now if I swap the cards the problem follows the card. I figured that it was just a bad card from the distributor, so we got a different card from them another NT7B75AAAG and I tried again, only to have the same problem happen again! I am being told that the G card should not have any problem on the system. Has anyone had this problem before? I really do not want to go out again until I can get it right. Also the customer wants to know if I can turn MOH off on the two lines that I am going to add?They are for a different company. I didnt think you could, but its worth a shot here.
thanks for any help

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Aug 2006
Posts: 254
Member
Member
Joined: Aug 2006
Posts: 254
Sounds like the cabinet might have an issue. I have not heard of this problem before. And as far as the MOH, you can only have one.

Joined: Jun 2006
Posts: 8,735
Likes: 13
Moderator-Nortel, Computers, General
*****
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,735
Likes: 13
If it followed the card as you say, it's unlikely the MICS. Haven't used that model yet, but aren't there dip switches on it? If so, are they set right?

I'd try again with an older NT5B41GA or GB card....just in case.

MOH is a choice of 2....take it or leave it (for all lines).

Please keep us posted on the outcome. Good luck.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Joined: Apr 2001
Posts: 1,390
Member
Member
Offline
Joined: Apr 2001
Posts: 1,390
Might be the amphenol.

Dip switches are set in regards to the country code and the profile set in the MICS. Out of the box, should be set to NA, i believe all - 0.

Joined: Jun 2006
Posts: 8,735
Likes: 13
Moderator-Nortel, Computers, General
*****
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,735
Likes: 13
If it was the amphenol, it shouldn't have followed the card.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
It's sounds like the cabinet is blowing the card port. The port blows when you put the card in. Look for bent pins in the cabinet slot. Otherwise change the cabinet.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
Joined: Oct 2006
Posts: 248
Member
Member
Offline
Joined: Oct 2006
Posts: 248
I solved the problem. I took a DS card out today, and put it in, the same thing happened. So I figured that the CI card in slot 1 was the only constant still there, I replaced that card with a new CI card and kept the other CI card in slot 2. Booted and it works perfectly. I have never heard or saw one card prevent another from fully working like that. Chalk it up to experience I guess


Moderated by  MooreTel 

Link Copied to Clipboard
Newest Topics
Bizarre Paging Issue
by Toner - 06/10/25 01:31 PM
SL2100 licenses
by andyphones - 06/09/25 11:19 AM
Answer ringing line without pressing a button
by Pinnacle Rich - 06/02/25 10:53 AM
IT Guy. Jersey City, NJ
by hitechcomm - 05/29/25 10:09 PM
Forum Statistics
Forums84
Topics94,545
Posts640,084
Members49,857
Most Online5,661
May 23rd, 2018
Newest Members
telli, CCTechProf, Pinnacle Rich, chris c755555, empire
49,857 Registered Users
Top Posters(30 Days)
Toner 6
dexman 2
Who's Online Now
1 members (SamF), 266 guests, and 18 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0