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Joined: Jan 2008
Posts: 1
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Member
Joined: Jan 2008
Posts: 1 |
I have setup an Answer DN on a phone. If the call is made from an internal extension to the extension being monitored it'll ring and appear, that's fine.
However, if a direct call is made to that extension (from an outside line) no appearance or ring is made. Is this by design or am I missing something?
Have a Nortel BCM 1000e & 400 w/ 3.6 software. Set the anskey setting as Extended but did not reboot,is it necessary?
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Joined: Nov 2004
Posts: 222
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Member
Joined: Nov 2004
Posts: 222 |
Does the DID have it's own line key or does it ring on the DN of the set? In order for the phone with the Answer DN to ring then the DID needs to be set to Ring only on the phone that it goes to.
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