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Joined: Jun 2007
Posts: 82
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Joined: Jun 2007
Posts: 82 |
Have a customer on a MICS with PRI and 6.1 software.
They want to call forward their main number to a 1800 answering service.
I tried to do a forward on the main set, but can only do it to local numbers.
All restrictions are open as wellas remote restrictions.
The only way around it waas a redirect on this set.
Any ideaas as to why I can't forward to the 1800 number?????
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Nortel Phone System Service in Canada
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Joined: Aug 2006
Posts: 254
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Joined: Aug 2006
Posts: 254 |
If you can dial 9 & the 1800 number on a phone, there should be no reason why you cant forward a phone to the 1800 number. Can you forward the phone with the main number on it to LD numbers? What happens when you press the Call Forward feature, press 9 (or 8, etc...) and enter the 1800 number?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
 Let's start with how are you forwarding? A telco access code or are you using a route and destinataion code?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2007
Posts: 82
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Joined: Jun 2007
Posts: 82 |
Have route 001 set up to access PRI A with the destination code 9
I am forwarding the main ringing set to
a 1800 number.
When I put 918002777777(for example) as the forwarding number, I get FWD# in the bottom right side of the display and the forward doesn't take. Local number takes fine.
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Joined: May 2006
Posts: 16
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Joined: May 2006
Posts: 16 |
This may sound like a dumb question, but I've often found I look over the dumb stuff because I'm too "smart" to have missed it.
From the main set, can you press 9 and dial the 1800 number?
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Joined: Jun 2007
Posts: 82
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Joined: Jun 2007
Posts: 82 |
No such thing as a dumb question in this industry
No problem dialling the 800 number
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