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Joined: Feb 2008
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We have this phone system from the get go and for some reason the voice mail system stop working. I read a post which was made on April 2005, from Montana401, but I am still having the same problem. I can't access feature F983 or 9*1, it always says inactive feature..how can i reset the system? I tried unplugging the system, but still it tells me the same thing.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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 More info is required. System model? Voice mail model? Software version?
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2008
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System Model:T7316E Phones
Voice Mail Model:Norstar Call Pilot 100 Voice Mail w/Software
Software Version:6.0
Is this what you need?
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Joined: Nov 2006
Posts: 70
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You probably have a defective power supply on the call pilot. Original call pilot voice mail power supplies are notorious for being defective. Does it have three prongs? If so you need to replace with a new two-prong power brick.
"If at first you don't succeed, keep on sucking till you do succeed." - Curly Howard
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Joined: Feb 2008
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The power source has one wire which is attached to a brick and another cable which user a standard computer power cable which connects to the electrical outlet. Is that the one you’re talking about? If I need to change the brick, can I get the power source from any electronic store?
Thanks
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Joined: Feb 2008
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one more question, are there suppose to be any lights on this call pilot to show it is on?
Thanks
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Joined: Nov 2006
Posts: 70
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Yeah, that brick is usually the culprit when a voice mail dies. You will want to contact the installer for a thorough diagnosis and replacement if necessary. You may or may not see lights, but the most important light is next to an icon with two arrows pointing inward at each other. If this is dark that voice mail will not respond. It's also important to note that call pilots take a long time to fully boot when powered on, sometimes 10 minutes.
"If at first you don't succeed, keep on sucking till you do succeed." - Curly Howard
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Joined: Feb 2008
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I notice that no lights are showing, even with the arrows you said. When I disconnect the power and reconnect the power supply, I do here a noise, but I am not sure if that means anything.
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Joined: Nov 2006
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It's just my guess but I think everything internally is fine with your voice mail. Those original power bricks fail all the time.
"If at first you don't succeed, keep on sucking till you do succeed." - Curly Howard
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