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Joined: Mar 2008
Posts: 9
Member
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Member
Joined: Mar 2008
Posts: 9 |
Hi. I'm new to the Nortel world and I just put in a BCM 50. Right now the main line rings in 4 times, then goes to auto attendant. The customer wants to have a button he can press where the line won't ring, it'll go directly to auto attendant. Can someone guide me in the right direction? Thanks
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Joined: Jun 2006
Posts: 8,735 Likes: 13
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 13 |
What you want to do is accomplished through a ringing service.
First set the AA to answer the lines at the correct number of rings for regular business hours.
Next, build a ring group with only the voicemail's DN in it. Then assign the applicable lines to that ring group in Night Service & set to "Manual".
Finally, program a button on the control set for the lines (usually reception or port 101) as a Ring Service button -I think it's F871.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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