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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Don't forget to check out the equipment vendor.
And ask them for references.
Take a look at how long both the equip. you chose and the vendor have been in the phone buisness.
You can have the best system in the world, but if it is not installed or supported properly you might as well have a string and two tin cans.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Dec 2005
Posts: 818
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Joined: Dec 2005
Posts: 818 |
Personally I would stay away from the Fonality and 3Com. The Fonality is just not a capable system or entity from what I have seen in a real world working environment. The 3com....well, we have removed several that were less than a year old if that means anything to how people like it or how great a product it is (or how well it is usually programmed). I have heard on more than one occasion that the voice mail is "archaic" in the way that it can be used and the features it has compared even to a low end digital system.
I would still stick with the Tadiran. Great system, great features, the company is solid, and they have always stood behind their product, and they have been in the phone business for a long time now; they are no new commer by any means.
Steve
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Joined: Dec 2006
Posts: 7
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Joined: Dec 2006
Posts: 7 |
I disagree with them all! I think the best bet in this situation is the Allworx 6X. You can get more information from their website at allworx.com and let me know if you need to know where to get one. Good luck. Originally posted by tempcall:
Ok - here's the deal.
We're currently at 21 extensions and 11 lines. Probably putting in a dedicated T1/PRI for a new system. Over 5-10 years, we need to grow to about 50-60 local extensions. Need VoIP extension capability in a few years (up to 200 IP ext. in 6-7 years).
Have a small call center going from 4 to maybe 10 people. Need solid ACD that can handle multiple ACD groups and even multiple trees (for different businesses). Need good reporting tools. Need to be able to record calls for training. Need to allow multiple people to manage the system (thus need a user friendly interface to manage most functionality, so we don't spend all our $ on service calls to make design changes to the ACD or VM system.). Need multiple MOH channels. Need to be able to move extensions easily. And don't want to pay an arm and a leg in licensing fees.
Any thoughts?
I've been looking at Avaya IP Office, Tadiran Coral IPx 500, Toshiba Strata CIX 670, Samsung iDCS 500, NEC Aspire, Vodavi XTS-IP, Panasonic KX-TDA100, and interestingly the open source solution from Fonality. Here's my ranking so far:
1. Tie between: Avaya, Samsung, Fonality, Tadiran
5. Toshiba
6. NEC
7. Panasonic
8. Vodavi
Thoughts, experiences and direction appreciated.
Thanks.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
Just a note to anyone still looking.
What functions are lacking on the TDA600 vs the Others?
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Let me tell you why not allworx. Take a look how weak your ACD is and what the customers requirements are. Have a small call center going from 4 to maybe 10 people. Need solid ACD that can handle multiple ACD groups and even multiple trees (for different businesses). "From allworx website: With the 10x and 24x, this software allows up to 10 queues with 16 calls per queue, maximum of 32 callers across all queues With the 6x, this software allows up to 10 queues with 8 calls per queue, maximum 16 callers across all queues "
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Joined: Mar 2006
Posts: 1,596
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Joined: Mar 2006
Posts: 1,596 |
For what's posted in the original question, we would have steered you towards an Intertel Axxess...
But as has been said many a time...it's all about support...make sure you deal with a reputable vendor!
Whatever you go with, you can make moving extension a breeze if they wire the voice runs into a patch panel.
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Joined: Dec 2006
Posts: 17
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Joined: Dec 2006
Posts: 17 |
We used Avaya...and I loved their hardware support and the technical aspects of their system as far as ease of troubleshooting and the quality of support direct from the manufacturer I rate them high. Software support is great when you are calling in for help, however software upgrades are not part of the maintenance package as it is with a lot of other vendors/manufacturers.
When it was time to implement VoIP we went with Mitel. Their ACD is awesome and their system has been great, however, support regardless of whether or not it is for software or hardware comes from an authorized reseller not from the manufacturer. You cannot even call Mitel Engineering unless you are a certified Mitel Engineer and you cannot become a Mitel Certified Engineer unless you are an Authorized Reseller. So...as everyone else has said...whatever vendor or manufacture you choose to go with, check out their support, ask for references and check with those references.
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