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Joined: Jan 2007
Posts: 18
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Joined: Jan 2007
Posts: 18 |
on a mics with acd agents can a supervisor monitor a agent without the agent knowing? 
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Yes... requires CP version 3.x and MICS/CICS version 7.x.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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