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Joined: Jun 2005
Posts: 139
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Joined: Jun 2005
Posts: 139 |
i gotta call today from a customer who just switched to centrex lines on thier cics. and they want to know if there is a way so that when they access a line the 9 they have to dial on the centrex lines they want to know if it can automatically be inserted prior to dialing? i have never heard of this but if it can be done please let me know. thanx to all here there are some great ppl on this site.
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Joined: Aug 2006
Posts: 254
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Joined: Aug 2006
Posts: 254 |
I don't know a way to do it if they want to press a line, but if you want to program a button, here is the way: Press Feature *1, press the button to program, press an intercom button, enter the line pool code and then enter 9 (for the centrex code).
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
You need to use routing & destination codes instead of line pools codes.
Set up a destination code of 9 to use a line pool for the centrex lines. Then when they dial 9 for outside line, do not absorb the 9 and it will send it out on the centrex line.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Jun 2005
Posts: 139
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Joined: Jun 2005
Posts: 139 |
i think these people are just to stupid to remember to dial 9 anyway that being said i think that procedure will be too much for them. hey if it cant be done then it cant be done thier just gonna have to cope with it. i cant stand when a customer is so much against change that they cant just dial an extra digit. some people can be such pains in the ass.
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
I just told you how to do it.
But why did they go to centrex lines and then want to automatically bypass the centrex part of it ? They could never call station to station or transfer a call if they auto bypass the centrex part.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Jun 2005
Posts: 139
Member
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Member
Joined: Jun 2005
Posts: 139 |
we must have been replying at the same time sorry. these people dont want to dial a 9 at all they just want to be able to pick up a line and dial a 10 digit number and be done with it. hope this helps out some. i really dont know why this is a big deal to them.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
SIMPLE SOLUTION:
Assuming you have set the Prime line to one of the lines or best if they're in a Pool, with that Pool as the prime...
Feature *1
Choose a speed dial button
press 9, then OK
Then they press that button and it will automatically take an idle line and pre-dial the 9 for you.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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