|
Joined: May 2008
Posts: 7
Member
|
Member
Joined: May 2008
Posts: 7 |
Hi guys, I'm new to the BB and an overall PBX virgin... lol...
So, my church bought a new building from the school district that just happens to have one of these Nortel systems in it, and whenever I try to access any of the voicemail features, it says "Inactive Feature". I found instructions that said to "power down the flash", and then power it back up, wait 10 minutes, and enter feature 903 first thing... well, first, "power down the flash" just means to power cycle the box on the wall, right? Secondly, I did that, and f903 still got me "Inactive feature".
Every bit of troubleshooting info I've found on the net or in books here at the church always seem to have me punch in more features that come back inactive. I've restarted the system via the "Diagnostic Tools" menu, and by pulling the power cable from the bottom of it.
I'm going to do my best to identify my system... lol...
My System Version is SP: 30DEC04 NAT On the "main box" (or whatever it's called), none of the markings seem to be usable... lots of serial numbers or something, but there is a small card (about the size of a credit card) that appears to be removable, and it has "NA - MICS - DR 7.0 FC" marked on it. It also appears to have a date stamp of "2006/10". How do I find my software version?
Mounted on the wall next to the first unit, is a smaller box labeled "M0x16". There's a also a couple of ATA2's on the wall if that matters.
I'm at a loss of what to do to get my voicemail (and hopefully, other stuff like CCR and Automated Attendant) back. Any help you could provide would be greatly appreciated.
"Wait! That's not rain!"
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: May 2008
Posts: 7
Member
|
Member
Joined: May 2008
Posts: 7 |
Hey, forgot to mention, the front of that box on the wall also says "Meridian" on it. Thanks.
"Wait! That's not rain!"
|
|
|
|
Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
1st off,  to the board. The purpose of this forum is not for Installer information, but for End-User type questions on system functionality. Your best bet is get a qualified installer from your area to come in & set it up for you. Small cost to get it setup the way you want. Setting up a Nortel VM is not as EZ as you might think. It can get VERY complicated. You're going to need him anyway, as most likely you should have to default the phone system to get it back to start for you. There could be information on the previously installed system that the old user would prefer NOT to have available to just anyone. You will also most likely need a different setup for lines, extensions, etc. A good chance as well to get acquainted with the local Pro as no matter what your background is, you're no match for Norstar with proper training.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
Joined: May 2008
Posts: 7
Member
|
Member
Joined: May 2008
Posts: 7 |
I agree, but we operate on a very tight budget (especially after buying this building) and don't want to hire a tech who's going to charge us an arm and a leg. By the same token, I'm a volunteer. :-P
So if I don't get this myself, we may end up just not having voice mail.
Any help as far as where I could get to get the info I need would be greatly appreciated.
In the mean time, I've found some docs on nortelnetworks.com that says the default feature codes may have been changed. I'll look more into that tonight.
Wish me luck! :-)
"Wait! That's not rain!"
|
|
|
|
Joined: Jun 2005
Posts: 2,256
Member
|
Member
Joined: Jun 2005
Posts: 2,256 |
Here is a link to our Manuals at the top of the page. After you read the Documentation, you will be able to program the system, and customize it the way you want.
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
There are many possibilites as to why the VM features are inactive. Connection trouble, software incompatibility to name two. I agree, but we operate on a very tight budget (especially after buying this building) and don't want to hire a tech who's going to charge us an arm and a leg. By the same token, I'm a volunteer. :-P While I appreciate your honesty, this will not get you very far. Most members here make their living selling, servicing and installing telephone and voice mail systems.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
Joined: May 2008
Posts: 7
Member
|
Member
Joined: May 2008
Posts: 7 |
So I've figured out something... Apparently, the old tenants never used the built in VM system, but rather issued 4 extensions to a computer running a VM system called VoiceGate VIP4000. For whatever reason, the thing was unplugged. I plugged it back in, found the manual lying around for the VM software, re-recorded our own messages, and I now have a semi-functioning system. lol. Thanks for everyone's help! 
"Wait! That's not rain!"
|
|
|
Forums84
Topics94,524
Posts640,007
Members49,852
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Toner),
142
guests, and
54
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|