sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Forwarding Issue with Option 11

Looking for some help on why when my primary line is busy XXX-4055 and someone calls and it goes to my second line XXX-8055, if I don't answer it then forwards to the main line for the building instead of going to voicemail. The system is a Nortel Opt 11 with Call Pilot VM. Below is the TN of this extension:

TN 18 5
DATE
PAGE
DES

DES 055
TN 018 0 00 05
TYPE 3903
CDEN 8D
CUST 0
FDN 4099
TGAR 2
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 4099
LHK 1
LPK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4055 0 MARP
CPND
NAME CARLA HICKIE
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 8055 0 MARP
CPND
NAME CARLA HICKIE
XPLN 13
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 SCC 0169
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 4099
17 TRN
18 AO6
19 CFW 16 4058
20 RGA
21 PRK
22 RNP
23 SSU 0001
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 19 DEC 2005


NACT

Is there any chance the caller is actually dialing 8055? If so, you would need to add 8055 as an additional DN in the CP mailbox. I can't really see any other reason it shouldn't work...

BTW, It's not a bad idea to program
KEY 1 SCR 8055 D
so that when you use that line to dial out callers still see 4055.

That is very likely a possibility but I don't see how a customer would know that number? It's just the secondary DN - I will make the changes suggested and test. Thanks for the help.