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#139481 07/02/08 04:02 AM
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jmics Offline OP
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I need to set up an extension to forward a call to a user's cell phone after 3 rings. Call forward only seems to send calls to another extension inside, and line redirect sends all calls coming in on that line to an outside phone. What I need is to send all calls coming to that extension to an outside line. Anyone know how to do this trick ?

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#139482 07/02/08 07:39 AM
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This has been answered many times. Do a search on the subject. It really depends on what you are using POTS lines or PRI.


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#139483 07/02/08 08:37 AM
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Your DN will have to allow redirect before you can do a call forward external


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#139484 07/02/08 08:39 AM
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I think I just gave you a bum post. I was thinking about outbound transfer from a voicemail box...my bad.


NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint

"If I had known it would turn out like this, I would have become a locksmith"
Albert Einstein
#139485 07/02/08 09:12 AM
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jmics Offline OP
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actually, telemarv, it has only been addressed about 5 times, and the information given doesn't seem to be working here.

I have MICS 7.0 system with POTS lines.

The extension has call redirect sey to Y under Capabilities.

Under Services/Routing Service/Routes, I can see Rte000, which has DialOut:No numbr, but there is no soft button to change that.

I can change Rte001, but I don't know what number belongs in there. That route is assigned to PoolA. I also don't see where to add a Destination Code.

If I press Feature 4 at the extension, it asks for a number, but if I type in 9 or 1, it says 'invalid number'.

Line pools have no access number assigned
External Code is also set to none

anybody know what's missing here ?

#139486 07/02/08 11:43 AM
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If you go to Service/Routing service/Rout pres right arrow key one more time and you will see Destination code. F4 will Forward your call immidiately not on delay. You cann't change Rout 000.

#139487 07/02/08 04:19 PM
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You need to set up a new new route then have a route destinaion code set up for it. When you set forwarding use the dest. # and the phone number and press okay. Any lines that are set up to ring on the ext. will be forwarded!

#139488 07/02/08 04:21 PM
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Also if you want to set it to ring after 3 rings you need to CFNA in terminals & Sets, Capibilities.


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