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Joined: Sep 2008
Posts: 26
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We have a client with a CICS system and one user can not transfer to voicemail for any other person on the system.
For example, if I make a call to the office and that person answers, she will press the transfer to VMail button we have programmed OR just hit Feature 986 and the display flashes and never gives the MBOX prompt to enter a mailbox number.
I have verified that it is only her extension that has the problem. I initially swapped her out with another phone to see if that would clear it up and it does not.
Any ideas?
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Joined: May 2007
Posts: 231
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needs at least 2 icom buttons
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Joined: Sep 2008
Posts: 26
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Is that all? Is that a requirement for that feature?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Yes you need an available intercom path for F986 to work.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Marv, would you need two IC buttons if the phones were 'square', line/button? John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Oct 2005
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Originally posted by Lightninghorse:
Marv, would you need two IC buttons if the phones were 'square', line/button? John C. No. This is why specifically wrote "available intercom path". Only if you are talking on an intercom path do you need a 2nd one to do the transfer.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
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When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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