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Joined: Aug 2006
Posts: 254
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Joined: Aug 2006
Posts: 254 |
Does the CP 100 have this option? I know the CP 150 does. Thanks.
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Nortel Phone System Service in Canada
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Aug 2006
Posts: 254
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Joined: Aug 2006
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Marv - Tks but I have a question. I have a CP 100 that doesn't have the option. The only thing I can think that is causing this, is the fact that Basic Call Center is installed.
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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
What version S/W? Every CallPilot 100 I've ever installed has the Holiday Greeting option (but I was a late bloomer and missed the first version or so). I've only installed Basic Call Center in a 150 and don't have it in front of me to check. Can do in a few days.
D. Ocean
Miami, FL
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Joined: Oct 2008
Posts: 240
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Joined: Oct 2008
Posts: 240 |
Callpilot 1.5 doesn't have holidays, nothing to do with Call Center. Upgrade your software to 3.1 (latest, and probably last) version. Plus, you will get greetings, AA tables and CCR trees "add caption" feature, for quick reference on your browser, instead of listening to messages.
Keep in mind shortcomings of holiday feature:
-Can't assign different holidays to separate tables; if you have two business or departments sharing a CP with different AA tables, it will play in all of them.
-Can't create a time period, i.e. 2 weeks vacation. Only day at a time.
Plus, upgrading to 3.1 will give you 99 AA tables!! isn't that great?! <-- sarcasm aimed at Nortel engineers.
Yes, I'm a frenchie; have a problem with that?? Well, I do!!
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