web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2003
Posts: 1,310
Member
Member
Joined: Nov 2003
Posts: 1,310
System is an MICS w/PRI. I forwarded analog lines from the clients old location to the new location (72#). Client wants this in place until the telco can port the old numbers to the new location (coupla weeks). That is working fine. Call the old # and it rings at the new location.

But...now when I try to forward the phones or lines (new location) to their off-site answering service, I can't get the old # to ring through to the service (just hear dialtone). Call forwarding (trying both Feat 4 and Line Forwarding) works fine from the new #, but it won't pass along calls forwarded from the old #... :confused:

So...question is: Has anyone succsesfully "double-forwarded"?


D. Ocean
Miami, FL
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Jul 2005
Posts: 1,829
Member
*****
Member
*****
Joined: Jul 2005
Posts: 1,829
if im getting this clear old location pots,
new location pri until they switch numbers to your pri check with carrier some pri's don't call forward

Joined: Nov 2003
Posts: 1,310
Member
Member
Joined: Nov 2003
Posts: 1,310
Call forwarding works fine from the PRI. If I call forward a set (or line) at the new location (MICS PRI) and call the new number, it forwards. So, it's not the system or the carrier.

However, when I call the old (POTS) # which is forwarded to the new location, with the new location also forwarded, no worky.

I'll attempt to demonstrate:

Old location -> new location = forwarding works fine.

New location -> forwarded line/set -> answering service = forwarding works fine.

Old location -> new location -> forwarded line/set -> answering service = zilch.


D. Ocean
Miami, FL
Joined: Jul 2005
Posts: 1,829
Member
*****
Member
*****
Joined: Jul 2005
Posts: 1,829
i wondering if its cause 1st forward is pots then
2nd is pri maybe


Moderated by  MooreTel 

Link Copied to Clipboard
Newest Topics
Tone / Probe repair
by jsaad - 07/02/25 03:49 PM
TDE-100 and KX_NT533 phones
by Jeb67 - 07/01/25 06:41 PM
SPNET "blocking"?
by CyberLaw - 06/30/25 10:47 AM
Forum Statistics
Forums84
Topics94,562
Posts640,147
Members49,863
Most Online5,661
May 23rd, 2018
Newest Members
1A2, Christian Center, Zach8789, tectrolink, mcgyver
49,863 Registered Users
Top Posters(30 Days)
Toner 12
C5Z 3
jsaad 2
hbiss 2
Who's Online Now
0 members (), 27 guests, and 71 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0