web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2005
Posts: 7
Jevnick Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 7
The problem is with a BCM 400 with a PRI. When the main number is called it rings a hunt group that rings 13 phones including the receptionist set.

The receptionist is saying that sometimes a call will come in and it will only ring that set and not all of the phones. When this happens the display says line 61(62,63&64). These are channels on the PRI.

After she picks up the call then the CLID info shows up on the display.

I haven't worked much with the BCM's. I work mostly on Nortel CS1000's, Opt 61, Opt 11 and Toshiba systems.

Anyone have any ideas? Thanks for your help in advance!

Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Feb 2007
Posts: 2,473
Member
Offline
Member
Joined: Feb 2007
Posts: 2,473
In Capabilities for Telco Features by default all CID info set to Name as a first choice change it to Number. This is per Extension set up.

Joined: Oct 2005
Posts: 7
Jevnick Offline OP
Member
OP Offline
Member
Joined: Oct 2005
Posts: 7
Maybe I need to clarify. The problem is not with the CLID info. The problem is with the lines not ringing all the phones in the Hunt Group.

When the display says line 61,62.63 etc. that is when it only rings at the receptionist set and not all of the other phones

Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Offline
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
Line 61 is a physical line it's not a channel on a PRI. You must have POTS lines connected asd well. Check the Prime DN for 61 it's probably your reception phone.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5