web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Nov 2003
Posts: 1,310
Member
OP Offline
Member
Joined: Nov 2003
Posts: 1,310
Client is a busy doctor's office. System is MICS w/T1 PRI.

I have programmed a "back line" on one of the nurses phones. Doctor's use this line to call-in without having to go through the switchboard. The nurse has voicemail on her phone. The doc's want the phone to ring, ring, ring and not be answered by voicemail.

I think I already know the answer to my question (NO!), but wondering if anyone has an "outside the box" solution...


D. Ocean
Miami, FL
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Put in an ATA2 and a single line phone cordless phone base so the nurse can carry around a small clip-on cordless phone. If you already have a 0x8 s/l module, all you need is a cheap DECT phone (Digital Enhanced Cordless Telephone.

Or just put in a cheap, cheap, cheap 7100 phone with no voicemail box.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
The Bunnie's right. If the nurses' phone has VM, it'll answer that line as well....


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Offline
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
you set up a hunt group for the line and have it overflow to itself. It will never go to voice mail.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
Joined: Nov 2003
Posts: 1,310
Member
OP Offline
Member
Joined: Nov 2003
Posts: 1,310
Quote
Originally posted by telemarv:
you set up a hunt group for the line and have it overflow to itself. It will never go to voice mail.
But will it keep ringing? Apparently the doc's are getting pizzed that their calls aren't being answered and they keep getting sent to VM.


D. Ocean
Miami, FL
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Which is why I suggested a cordless phone. They have small DECT phones that can clip onto to a uniform or stick in a pocket and the phone is with them all the time.

It rings, they can't ignore hearing it, then if they still don't answer there are many more nurses looking for a job.

We put one in for the main vet at a pet hospital. He broke his leg jogging and was going from room to room in a wheel chair examining pets in rooms without phones.

A cell sized DECT phone fit in his shirt pocket and any call could be transferred to him, no wheeling around to take care of clients calling in.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Joined: Oct 2005
Posts: 4,685
Likes: 4
Member
Offline
Member
Joined: Oct 2005
Posts: 4,685
Likes: 4
Quote
Originally posted by Danny_Ocean:
Quote
Originally posted by telemarv:
[b] you set up a hunt group for the line and have it overflow to itself. It will never go to voice mail.
But will it keep ringing? Apparently the doc's are getting pizzed that their calls aren't being answered and they keep getting sent to VM. [/b]
That's what a hunt group overflowing to itself will do... ring forever.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
Joined: Nov 2003
Posts: 1,310
Member
OP Offline
Member
Joined: Nov 2003
Posts: 1,310
Quote
Originally posted by telemarv:
That's what a hunt group overflowing to itself will do... ring forever.
OK, thanks. Never tried that.

It turns out there were six phones at the nurses station with the number assigned, but only one with a voicemail box. I removed the line from the VM phone, gave her a "pick-up" button and problem solved.


D. Ocean
Miami, FL
Joined: Nov 2003
Posts: 1,310
Member
OP Offline
Member
Joined: Nov 2003
Posts: 1,310
There are 6 nurses.

Quote
Originally posted by Old blond hippity hopping Bunnie:
Put in an ATA2 and a single line phone cordless phone base so the nurse can carry around a small clip-on cordless phone. If you already have a 0x8 s/l module, all you need is a cheap DECT phone (Digital Enhanced Cordless Telephone.

Or just put in a cheap, cheap, cheap 7100 phone with no voicemail box.


D. Ocean
Miami, FL
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
"The nurse has voicemail on her phone."

THE is a singular word meaning one, not a plural word meaning two or more.

NOW you tell us there are six nurses. I lost my mind reading capacity just two days before this thread started so of course I had the wrong suggestion, sorry.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Page 1 of 2 1 2

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5