sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call Pilot

I have a situation that has me baffled.

I've set up a new table and CCr for a customer. Here is the desired function.

Call rings in on one phone. After 4 rings it is answered by the AA and a bilingual CCR is played (press 9 to switch). The CCR has only one option press 1 to leave a message. If no digits are pressed the call again rings the original DN even though there is nothing entered in either of the attendant fields (table 2 or F982). The call should disconnect if no digit pressed.

Table 1 is another tenant and uses a different attendant DN.

Update:

The call to table 2 is ringing the reception for table 1.

What do you want to happen?

Are they allowed to press 0 for reception?
If not then go to table/2/Atdnt/ and change it 000 and test.

Thanks Paul,
No, I want it to disconnect, no operator. I've put none and it still defaults to the DN associated with the GDM.

You make me want whisky...baffled too.
I dont know, sounds like you want the option of DISC in Path 0.

unless there is trickery because I almost think somebody has surely complained of the opposite.

I think what I will have to do is give tenant 1 recption her own mailbox and disable the GDM.

Marv: Can't say this is the answer, but what do you have for that LINE# for Prime Set?? Maybe with nothing happening, it is going to prime set.
Just a thought - have not tried removing the prime set to know what it will do.

I was think that way too if the Prime set for each line was vmails DN.
But then he wants disconnect not return to AA.
You could be right.

Marv, you can try clear data for Direct dial because VM is still part of the system extension and on silence trying to rich Internal Operator anyway.

Does F982 - Attendant Avail = NO