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Joined: Feb 2007
Posts: 16
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Joined: Feb 2007
Posts: 16 |
Hey folks;
Have a customer with a CallPilot 150 (v2.0) behind a CICS. I was called in to make some changes to his AA greeting tables & a couple of mailboxes. His system admin password wouldn't let me in via F983 so he used his Norstar Manager to reset the system admin password. The change let me in to do what I needed but he is no longer able to log into the Norstar Manager. We have tried all of the obvious choices of passwords & still can't get in.
As I have never used the software I am at a loss to tell him how to fix it. Any ideas or help from you would be greatly appreciated.
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Reset the password using the phone interface. Proceedure is in the installer manual.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Feb 2005
Posts: 1,615
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Member
Joined: Feb 2005
Posts: 1,615 |
Norstar Manager is for NAM's.
The only way to login to a CP is via Telset, Browser or Telnet.
I think it's Setup & Operation Guide that has reset procedure no? it's on the CD.
Also when you logging from a Telset you are using the Manager mailbox and password, when logging via the browser it is only the password needed.
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