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Joined: Feb 2009
Posts: 1
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Joined: Feb 2009
Posts: 1 |
hi
have a BCM400 R4 which uses the reporting for contact center software. I've got an issue whereby the real time data shows more calls than the reports.
i have the latest smart updates applied but still a big difference in the number of answered and abandoned calls
any ideas?
Cheers
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Joined: Feb 2007
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Joined: Feb 2007
Posts: 2,473 |
There may be combination of CC calls and direct extension calls.
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