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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
Okay, I am drawing a blank here. I can't remember if there is anyway that a user can get to another persons mailbox once they are in a user mailbox. For example, customer calls in and dials Joe... Once they get Joe's voice mail, the only option is to leave a message. Is there a way we can tell them to press something to try another extension?
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Joined: Aug 2006
Posts: 202
Member
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Member
Joined: Aug 2006
Posts: 202 |
in call pilot program go to aa and set return to aa as yes
when you are in a mailbox press 0 and you will be returned to the aa
then select the next extention
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Joined: Jun 2006
Posts: 8,735 Likes: 13
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 13 |
It's not "0", it's "*" that you press to return to AA.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jun 2008
Posts: 32
Member
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Member
Joined: Jun 2008
Posts: 32 |
You can also instruct the caller to "please dial *222 to speak to my secretary" or set the target attendant on the particular mailbox to x222 and 0 out of the mailbox will go to 222 instead of the recpt.
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