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Joined: Nov 2006
Posts: 70
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Joined: Nov 2006
Posts: 70 |
I have a customer trying to forward their extension to their cell. When the phone is forwarded callers hear ring no answer and calls do not forward. :shrug:
My question(s): Is there an older software release that does not allow the DID of a phone to be forwarded? If so when did this feature become available? The customer can't confirm that this feature has ever worked. :confused:
"If at first you don't succeed, keep on sucking till you do succeed." - Curly Howard
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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
When you say the "calls do not forward", where do they go/end up?
How are you forwarding? Route/line?
D. Ocean
Miami, FL
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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
If software lower then 4.1 then no PRI. If customer trying to forward DID then this line has to A & R on his phone and you can perform line redirect F84. If he wants forward his Ext. to cell then F4 > Icm > Number.
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Joined: Aug 2006
Posts: 254
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Joined: Aug 2006
Posts: 254 |
I'm thinking you have to make sure the Prime Set of the target line has to be the extension. I've heard of this problem and I think this is the fix.
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Joined: Oct 2008
Posts: 240
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Joined: Oct 2008
Posts: 240 |
External forward on a destination code is not supported until release 4.2
Yes, I'm a frenchie; have a problem with that?? Well, I do!!
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