atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems phone extension lost!!

Nortel -Option 11 PBX with Callpilot voicemail (m3900 series phones)

I was moving a phone remotely where two phones/people were switching offices but wanted to keep same number. I moved Phone A to an unused TN which was successful. I then went to move phone B to the TN Phone help previously before the move and my connection locked up or the system. Either way when i was able to get back in, the move was not complete for Phone B.

When I do a prt DNB for phone B (x4129) it comes up stating NO ACT SINCE NO DATE. I then do a prt TNB for the TN it was on and the TN is was supposed to move to and both show the error SCH0805 (specified TN is invalid). when I stat both TN's it shows UNEQ which would mean both are unused.

I tried doing a copy to the TN extension 4129 is supposed to from another phone. When I go to enter the DN 4129, it does not allow me to. When I print a list of unused DN's - 4129 does not show up.

Any idea how I can recover that extension???? Any help would be appreciated!

Sysload to recover corrupt data.

I was afraid it had become corrupt. Can you provides some direction on using the Sysload to recover?

Press the black button on the card.

That would be a maintenance initialize...not a sysload. Initialize probably ain't going to solve that issue.

Yeah sorry thats INI, how to do sysload then? does it do it in the midnight routine or you would have to program that perhaps?

Thanks for the feedback! - Curious, what about translating that ext/number to a different number within the system? Is that possible?

Power down and power up. Sysloader will autorun and clear corruption unless it has been burned to memory.