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Joined: Sep 2009
Posts: 19
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Joined: Sep 2009
Posts: 19 |
I have installed a new ICS compact with a callpilot. All is working well and the customer is using the business open / closed option on the call pilot with a message for afterhours. They are manually turning it on and off, I would like to put it on a schedual ie. Mon - fri 9 to 5 sat 9 - 12 is when the business is open. What is the easiest way to do this?
Northwoods Phone Guy LLC
Kalen
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Nortel Phone System Service in Canada
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Joined: Feb 2005
Posts: 1,615
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Member
Joined: Feb 2005
Posts: 1,615 |
CP:
Go to AA/Table and define what the hours are for morning, afternoon etc is....it's past where you tell what greeting plays when.
KSU:
Go to Service Modes and setup your mode to Automatic and define times.
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Joined: Sep 2009
Posts: 19
Member
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Member
Joined: Sep 2009
Posts: 19 |
here may be the issue, during the day they do not want a message they want the calls to be answered by any of the extensions.
Northwoods Phone Guy LLC
Kalen
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Joined: Feb 2005
Posts: 1,615
Member
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Member
Joined: Feb 2005
Posts: 1,615 |
Right! tell Service Modes to answer at 5pm then.
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