sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM50 Name and Number CID?

Facilitated a carrier switch at a local nonprofit and now they only get CID Name on their displays. Brought an old school CID box out and have verified that the carrier is sending both name and number. Does the BCM 50 display both, or is it a one or the other type of deal. I believe they have M7310 phones in place.

Thanks for your help.

Can't you simple press the softkey under display to provide more info?

Tried that and nothing changed.

It will display one or the other not both. Always been this way. Software selectable. Sotf key on M7310, M7324 or T7316 will provide the other when you press more info.

You will have to make sure settings are correct.

I think you are talking about while the phone is still ringing.
If so, then it only shows one or the other. But you can see the other one not seen by hitting Feature 811 then use the softkeys (the # key will work on the 8 button phones - try it).

I have that feature on a button. I use it a lot, especially on phones that don't ring but the button flashes. Then I can see caller ID before I answer.

Thank you all for your help. I will pass this info along.