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Joined: Apr 2004
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I have a customer who went in to her call pilot 100 on her laptop and PLAYED around. She called me wanting some voice mail changes and I told her to go and make them herself. She said she can't get in now and is getting an error message saying that it doesn't recognize the IP address. I went out and tired everything that I know and I can't get in either. It looks like she must have changed the IP address to something eles. She swears she did not chage it but I can't get in, and I was in it a couple of weeks ago. Is there a fix for this?

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Hook up a laptop with 9 pin cable and use windows Hyper terminal.
Boot up CP and watch for the prompt to change IP.


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And you can still access it via Feature 983, and you have rebooted it? I have had this issue before and a reboot fixed it......


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Is there away to reboot the call pilot without loosing the extra mail boxes. The customer did not keep the key codes and has 40 mail boxes on it?

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Rebooting is NOT the same as Re-Initializing.


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How do you return the IP address to default with out re-setting the entire system and loosing the existing key codes? Is there a way to get what the key codes are from the system prior to a re-initialization? The customer does not have the key codes.

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Curlycords post tells what you need to do to change the IP address.


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