Call Pilot - 100 IP address error.|Sundance Business VOIP Telephone Help

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Call Pilot - 100 IP address error. #145502 12/30/09 06:23 AM
Joined: Apr 2004 Posts: 56 Temple City, CA B Cannon OP Member
OP B Cannon Member Joined: Apr 2004 Posts: 56 Temple City, CA	I have a customer who went in to her call pilot 100 on her laptop and PLAYED around. She called me wanting some voice mail changes and I told her to go and make them herself. She said she can't get in now and is getting an error message saying that it doesn't recognize the IP address. I went out and tired everything that I know and I can't get in either. It looks like she must have changed the IP address to something eles. She swears she did not chage it but I can't get in, and I was in it a couple of weeks ago. Is there a fix for this?

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Re: Call Pilot - 100 IP address error. #145503 12/30/09 09:53 AM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	Hook up a laptop with 9 pin cable and use windows Hyper terminal. Boot up CP and watch for the prompt to change IP. =---()))))))))---= www.curlycord.com Toronto, Canada

Re: Call Pilot - 100 IP address error. #145504 12/30/09 09:59 AM
Joined: Feb 2006 Posts: 598 Alberta, Canada Nickels Member
Nickels Member Joined: Feb 2006 Posts: 598 Alberta, Canada	And you can still access it via Feature 983, and you have rebooted it? I have had this issue before and a reboot fixed it...... Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol

Re: Call Pilot - 100 IP address error. #145505 01/01/10 08:53 AM
Joined: Apr 2004 Posts: 56 Temple City, CA B Cannon OP Member
OP B Cannon Member Joined: Apr 2004 Posts: 56 Temple City, CA	Is there away to reboot the call pilot without loosing the extra mail boxes. The customer did not keep the key codes and has 40 mail boxes on it?

Re: Call Pilot - 100 IP address error. #145506 01/01/10 10:43 AM
Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton	Rebooting is NOT the same as Re-Initializing. Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: Call Pilot - 100 IP address error. #145507 01/02/10 02:16 PM
Joined: Apr 2004 Posts: 56 Temple City, CA B Cannon OP Member
OP B Cannon Member Joined: Apr 2004 Posts: 56 Temple City, CA	How do you return the IP address to default with out re-setting the entire system and loosing the existing key codes? Is there a way to get what the key codes are from the system prior to a re-initialization? The customer does not have the key codes.

Re: Call Pilot - 100 IP address error. #145508 01/02/10 02:32 PM
Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS	Curlycords post tells what you need to do to change the IP address.

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